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No alerts on mobile phone upon Nest Protect alarm

AristoMoggie
Community Member

Have a number of Nest Protect devices and they are pretty sensitive and work great when smoke is detected (oven too long on, fire place door not closed....).

The local alarm is great, but, if you are not at home there does not seem to be any way to get an alarm on your phone at all which seems a bit strange. It should switch your camera's on but if you do not get a proper notification what is the point in that? 
The testing is supposed to provide feedback on the phone as well, I've only heard the tiniest of 2 beeps on the PC or Phone that you press the test on, if that is all you hear from the monthly test then it's pretty dumb as those beeps are easy to miss (in now over a year of use of the units I've never heard a notification on the phone it is done it's test).

Am I missing some setup issue here or is it another missed opportunity from Google?

6 REPLIES 6

CarlsonLeeann
Community Member

I’m wondering about this as well. Purchased a Nest specifically to know if there’s ever a fire when I’m not home. I remember seeing an away and home mode on the Google Home side of the app. Still trying to mess around with it to get it going. In my mind, the test should push a test notification to your phone as well but doesn’t.  If anyone has some insight here, that would be greatly appreciated. 

AristoMoggie
Community Member

Indeed, I did find some settings since then but yet have to see the first notification........

BozzyDad
Community Member

The advertising showed an alert to a person away from home 

Similar request wanting to know what type of alert should I expect to my phone?

AristoMoggie
Community Member

Yes, and despite all the setting changes I get nothing on my phone still. 

AristoMoggie
Community Member

Anybody in Google that can briefly let the community know what you need to do to get alerts on the mobile phone?

JCat
Community Member

Same issue here. Someone tried to break in but realised that he was captured on camera and left. The camera did the job but the one bip notification on my phone did not wake me up. I'm really upset at google for not testing their products in real life. It actually does not serve the purpose! I subscribed to nest thinking that there could be a premium feature but no, same thing here...

Anyone found a way to get a real notification on a smart phone? For example change the one bip notification into a phone ring? 

 

Thanks