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No alerts on mobile phone upon Nest Protect alarm

AristoMoggie
Community Member

Have a number of Nest Protect devices and they are pretty sensitive and work great when smoke is detected (oven too long on, fire place door not closed....).

The local alarm is great, but, if you are not at home there does not seem to be any way to get an alarm on your phone at all which seems a bit strange. It should switch your camera's on but if you do not get a proper notification what is the point in that? 
The testing is supposed to provide feedback on the phone as well, I've only heard the tiniest of 2 beeps on the PC or Phone that you press the test on, if that is all you hear from the monthly test then it's pretty dumb as those beeps are easy to miss (in now over a year of use of the units I've never heard a notification on the phone it is done it's test).

Am I missing some setup issue here or is it another missed opportunity from Google?

23 REPLIES 23

CarlsonLeeann
Community Member

I’m wondering about this as well. Purchased a Nest specifically to know if there’s ever a fire when I’m not home. I remember seeing an away and home mode on the Google Home side of the app. Still trying to mess around with it to get it going. In my mind, the test should push a test notification to your phone as well but doesn’t.  If anyone has some insight here, that would be greatly appreciated. 

AristoMoggie
Community Member

Indeed, I did find some settings since then but yet have to see the first notification........

BozzyDad
Community Member

The advertising showed an alert to a person away from home 

Similar request wanting to know what type of alert should I expect to my phone?

AristoMoggie
Community Member

Yes, and despite all the setting changes I get nothing on my phone still. 

AristoMoggie
Community Member

Anybody in Google that can briefly let the community know what you need to do to get alerts on the mobile phone?

JCat
Community Member

Same issue here. Someone tried to break in but realised that he was captured on camera and left. The camera did the job but the one bip notification on my phone did not wake me up. I'm really upset at google for not testing their products in real life. It actually does not serve the purpose! I subscribed to nest thinking that there could be a premium feature but no, same thing here...

Anyone found a way to get a real notification on a smart phone? For example change the one bip notification into a phone ring? 

 

Thanks

vai0l0
Community Member

it's in the marketing material, I can't understand why it does not work

 

I purchased this specifically because it was in the marketing material. Otherwise this is a $150 smoke detector that I could have just bought a $40 Kiddie alarm. Without this phone alert feature, they’re not much different… sure I can hush it from my phone but that doesn’t justify the price. 

GregR
Community Member

I would like to know or request that they consider not only a basic phone alert, but if there's a fire, wouldn't it be a good idea to strobe the Flashlight on the phone as an emergency signal? This would be very helpful to the hearing impaired.

As long as it can be set on or off as personal preference that would be fine, but, I first like to see that bloody qlarm to actually work, what ever I do, it does not alert.

Shufflez
Community Member

With recent versions of Nest-app I only ever get a (smoke in kitchen) notification when I already grab my phone and manually open the app to silence the alarm.

I'm afraid this happened when they started integrating Nest with Home. @User123456 please look into this! Centralization is great, critical (alert) feature removal isn't. 

AristoMoggie
Community Member

Agree, Google should concentrate on integrating Nest into Google Home and get rid of Nest. Now 2 programs working, not, side by side is dumb. I also get no alerts on the Nest app either actually..........

GregR
Community Member

This is not looking good for my client.  I have an individual that is hearing impaired so the family wanted to get alerts on their phone in case of emergency and these posts are now telling me this cannot be done.  I was under the impression that this was a feature when I purchased two of these things.  Why is google not responding?

I hear you. This is definitely frustrating. I doubt we’ll get any direct response from Google as this is simply a community forum. Maybe consider reaching out directly to the company through a tech support chat or email? I haven’t found the time to do this yet. Would love an answer and fix though :S

Better me than you 😉 Just spend 140 minutes (really not kidding) with Google/Nest chat support at 2 levels. Checking notification settings ("not the app settings, your phone settings"), reinstalling apps, even resetting all app preferences (**bleep**, could have just done factory reset, why not). Didn't seem to matter that it happens on 2 different Pixel devices. Now escalated to engineering, hope to get response in a working day.

Nice!! Eagerly looking forward to a positive response!! If they need testers afterward, sign me up! Nest Protect (2nd Gen) with iPhone 11 running iOS 15.3. 

JCat
Community Member

Hi, thanks for taking the time to get some answers on this issue. Looking forward to any feedback from Google. I guess it's only about creating a push notification that triggers phone ring instead of a message notification. If this is too hard for Google... 

Shufflez
Community Member

Alerts on phone were a feature! It worked for years. Even when abroad I knew if the toaster had been left on (smoke alert). Since Nest=>Home it has gone downhill. Google limping on two minds (not sure if that translates). Maybe Protect doesnt generate enough data for Google to feed from so they just abandon it? Would have loved integration with the plethora of Nest speakers and Hubs throughout the house too...

For your client you may want to look into IFTTT, works great and does things Google won't/can't.
https://ifttt.com/nest_protect

mattmurphy
Community Member

I've just put in a feature request to Google as there is no feature to provide a greater alert than that you were get from receiving a text or email.  This is not doing enough to 'protect' in my opinion.  A better alert feature could literally save lives.

Can you imagine if you were out but the kids might be at home and all you get is a tiny beep?  I would want my phone to do everything in it's power to get my attention!

Eo74
Community Member

Not only do I not get notifications anymore, it doesn't show up in my app history. I'm also unable to silence the alarm from my phone. (I have experimental cooks for teenagers, so...yeah). 

TechVT
Community Member

Just bought two of these and found the same problem on iOS…any updates in the last four weeks? 

AristoMoggie
Community Member

No update from my side, I can not get it to work (and I wonder when Google is going to Integrate them I to Home as well instead of Nest.

WOODEL
Community Member

Nest/Google Doorbell is worthless - I can't find any setting that make the doorbell ring/notifiy me on my iPhone.  The Doorbell has to be active on two apps - Nest and Google Home - WHAT A MESS!