Replacement part for Nest protect button

[vtropic]

Can I get a replacement part for my nest protect? The button on the front has cracked and constantly says there is smoke

[Jenelyn_O]

Hi vtropic,

Thanks for reaching out. I'm sorry for the delay. When did you purchase your Nest Protect? Also, could you please take a photo of it and share it with us? 

To send the photo, please click this link then scroll down to your response and hit reply. Check for the camera icon or click the three horizontal dots to expand the toolbar. From there, you'll be able to share a photo.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[vtropic]

This is my response to your questions regarding my Nest product and photos. I have bought several Nest Protect products over the past few years and would not have any idea on when I would have purchased the specific one that is giving me the false smoke alarms now.

According to the information on the back of the Nest Protect that Iʻm writing you about, it says it was manufactured in 2016 APR 23 and that it should be replaced by 2026 APR 23. I wanted to attach the photos per your request but donʻt see where the camera icon is you talk about??

[Jenelyn_O]

Hey vtropic,

I'm sorry for the delay. I'm afraid that what you saw is the lifespan of the smoke alarm, which is 10 years. Nest Protects has a one year warranty. In any case that your Nest Protect is less than a year since you purchased it, you will be eligible to get a replacement. When did you purchase your Nest Protect?

Regards,

Jenelyn

[Alex_S]

Hi vtropic,

I'm jumping in to ensure everything is good here. Have you seen Jenelyn's previous response? Let us know of the answer so we could take a closer look at it.

Kind regards,
Alex

[vtropic]

I can’t find the reply you mention

[DougW]

they never answered your question that's why. 

[DougW]

Three out of 4 of mine have cracked buttons from pressing to test. 

[DougW]

smoke sensor failure on a 5-year-old unit and pushing the center button and cracking this one. 

[Jenelyn_O]

Hi everyone,

@vtropic, when did you purchase your nest Protect?

@DougW, since you have a 5 year old Nest protects, it looks like its warranty has expired, I recommend that you purchase a new one. Check out the available Nest Protect we have by clicking this link. You could also go to the Special offers tab to check for bundle offers and rebates.

I appreciate your help, Alex.

Kind regards,

Jenelyn

[Jenelyn_O]

Hi folks,

@vtropic and @DougW, checking if you still need help or if you still have questions in mind. Please let us know, as we'll be willing to assist you. 

Best,

Jenelyn

[vtropic]

No. I just bought another one

[Jenelyn_O]

Hey vtropic,

Thanks for the update. Please feel free to create a new thread if you have any questions or concerns in the future, as we'll be willing to assist you from there.

Cheers,

Jenelyn