Sensor Failing

[Dipkaren]

My Ring Protect was purchased 5 months ago.

I’m getting an error message that the smoke sensor has failed. Followed the cleaning instructions and I still get the same error message. 
I’ve gone to the Community is search for a solution. Looks like I’m not the only one having this problem. There are no solutions to follow. 
Please advise.

Thank you.

[David_K]

To clarify, which product do you have?

1. Ring Alarm Smoke and CO Listener
2. Nest Protect smoke and CO alarm

The first one is not a Google product.

[JenniferV]

Hi folks,

Thanks for the help here, davidking.

Dipkaren, how's it going? Do you still need help? If so, please provide the answer to davidking's question so we can further assist you.

Best,

Jennifer

[MelbaDT]

Hey Dipkaren, 

Checking back in here to ensure you've got the help you need. Let us know by replying to this thread if you still are in need of assistance. 

Best, 

Melba

[Dipkaren]

Thanks. I just figured out how to reply to messages.

im going crazy trying to figure out why my sensor failed. I

[Dipkaren]

Yes,thanks. I still need help.

[Dipkaren]

Smoke and CO alarm