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Smoke sensor failure

DougW
Community Member

smoke sensor failure on 5 year old unit. cleaned and replaced batteries and even the unit says "replace me". 

cracked the button trying to save it. now it looks like the other 3. 

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @DougW 

If you already cleaned the sensors, I am not sure the device can be restored safely.

You could reach out to Google Nest Support to ask about your options, but it looks like it needs replacement.

DougW
Community Member

I went back and aggressively used canned air and a strong shop vacuum over every nook and cranny and only then did the unit pass its checks. 

The hugh ugly hole in the middle does not say this Google product is well made. Suggest offering free vinyl stickers to cover up this flaw. Three out of 4 of mine are cracked from testing. 

zoeuvre
Community Specialist
Community Specialist

Hi folks,

 

@DougW, I understand it might be troublesome to take photos. We ask for them to help us better understand the issue and get a glimpse of what the damage looks like. You can reply and attach your photos in this thread. Once I receive your reply, we can continue to discuss your options.

 

I appreciate your help, @RXShorty

 

Best,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi there,

 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

 

Thanks,

Zoe