Unable to reset google nest protect

[MyNeek99]

Hi. I purchased a user protect that has 9 years left on it. Put in new batteries and all is good. 

did a factory reset but after it completes (countdown etc) it goes back to saying ready in the hall way. 

is there an alternative option or method?

[GarrettDS]

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

I understand that issues with new devices can be confusing but I definitely wanted to stop by and see how I could help. 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

Please let me know. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[Jake]

Hey all, 

I wanted to reach out and let you know that I will be locking the thread at this time. If you have any other questions, please feel free to create a new post.

Best regards,

Jake