I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiring households to have interlinked heat and smoke alarms. Nest Protect cannot function as a heat alarm due to specific hardware and functional requirements of those devices. So, beginning February 2022, Nest Protects will not meet these new requirements due lack of interconnection with a compatible heat alarm.
At this time, there are no current plans to produce a heat alarm and we do understand this is not ideal for many of our Scottish customers, but you can still use your Nest Protect as a smoke and carbon monoxide alarm as an addition to your interconnected system. We understand these options may not be suitable for everyone so we ask if you have any additional questions around next steps for your Nest Protect, you can contact support to get additional details.
We ask that you continue to refer to the guidance of your fire and local authorities and we’ll also share any updates and changes as they arise.
Hello, it’s good to finally have confirmation on this after two years of asking. The lack of a compliant solution means that rather than just purchasing a single new Nest detector, customers in Scotland will have to purchase an entire set of detectors from a Nest competitor. There is obviously no obligation to keep an existing product compliant with future regulations, but I expect better from Google, given the huge period of notice we gave you for the change. Would Google consider a pro rata refund of the life remaining in what is now a defunct product? The suggestion of using existing Protects alongside a compliant system is frankly ridiculous.
Couldn’t agree more. I knew when Google bought nest it would be a disaster!
Suggesting using the protect alongside a compliment system is an absolute joke. Google need to take a good look at themselves!
are these now removed from sale in Scotland?
why not allow a third party to link their heat detector to nest? That way people in Scotland aren’t getting bent over by Google after spending hundreds of pounds on “smart” smoke detectors. Your lack of support just screams lack of care.
Can I translate this for Scottish members?
tough luck, you bought a pup when buying Nest. A total and utter waste of your dosh. Buy something else, and mibes just leave the nest stuff oan the ceiling… it’ll cover the holes made when you installed it, just fine. In fact, that’s the only purpose it’ll serve in Scotland from here on in.
thanks Nest, a total and utter waste of money and effort.
Did you really just say "you can still use your Nest Protect as a smoke and carbon monoxide alarm", you are kidding right? You expect customers to keep your defective product along with a compliant set?
You have just lost a whole country of potential customers, not only for the smoke detector but I'll guarantee that people will also shy away from all other nest products in future. Not just from Nest but also away from all Google assistant based products, Google 0 - Alexa 1
I can't think of any other word than disgusting.
I have 4 wired Nest Protects in my house, and because the one in the kitchen will no longer comply with Scottish law from Feb 2022 (and thus also invalidate home insurance policies) I'll need to replace the whole system.
So I have basically wasted ~£400 on the Nest Protects! 😞
I have been waiting for an answer from Google half expecting a date when I could purchase a heat alarm and make my very expensive 8 protect system compliant with Scottish law. This answer beggars belief! Big holes in my ceilings for the hardwired alarms which are nothing more than extremely expensive nitelights now and they still have 6 years of life in them. These are the only Google products I have ever bought and that fact will remain. Absolute joke of a company!
Just curious, has anyone contacted Google support, as per Rachel:
We understand these options may not be suitable for everyone so we ask if you have any additional questions around next steps for your Nest Protect, you can contact support to get additional details.
I am wondering what the 'next steps' would be?
The building regulations in England also require a connected heat alarm in the Kitchen but unfortunately that hasn't stopped Google continuing to sell them here even though they know they're non-compliant and not suitable for the UK market. Shame on you Google.
I bought 9 of these before realising they're non-compliant, by which time it was too late to return them. Please do the honourable thing and either withdraw these products from the UK market or ensure they're clearly labelled and advertised as being non-compliance so that potential buyers don't fall into the same trap as I have.
Edward posted a reply to a question question in 2/21, regarding Google Nest's smoke alarm compliance with the latest Scottish Governments legislation, which to come in on 2/22.
Here is part of his reply,
The Scottish government list the Nest Protect system as non compliant. It may not be passed into law but I think the wording is pretty much set. There are many reasons for a dedicated heat alarm. This is just one. I had planned to fit one of these in my garage when I realised they are no good in there either.
I shared this thread on Reddit here: https://www.reddit.com/r/Nest/comments/q96b1a/google_confirm_nest_protect_alarm_system_not/
I also contacted Nest Support directly and these were the replies I got:
Nick: Hopefully there is a solution. It would be very disappointing to have to replace my 4 wired Nest Protect with a different system to comply with the law come February.
Google Support: We do appreciate your time checking this with us. As of now, we don't have any update but will keep our users posted via our support site.
Nick: As such, that makes the £400 I've spent on the Nest smoke alarms a waste of money. Do you have a buy back/ refund scheme?
Google Support: About buy back or refund scheme, as of now, we don't have either of these options.
So no real additional information or help! 😞
No, that was the last update from them. Which was basically a polite non-answer. They have acknowledged that their alarms are not compatible with the up-coming law, but have offered no solution (updated firmware for heat-only, or heat-only new model, etc), nor offering any refund/buy-back scheme. So basically Nest alarms will need replaced with another system that does comply with the law. A frustrating waste of money 😞
I believe that it's not just the lack of heat detectors that make the google nest non compliant. Also on the battery model the batteries can be removed, so are not tamper proof, and communication via WiFi is also not permitted, so I would say that unfortunately for all of us with Nest alarms, we are screwed. As has been said before, a now very expensive night light system.
The battery replacement might be an issue, but the Nest Smoke alarms do not connect to each other using WiFi, they create their own wireless connections (just like other wireless smoke alarms. ZigBee if I remember correctly), Wifi being used only for initial setup and mobile notification.
Ah, I didn't know that I thought they all spoke back via WiFi.
Interesting regarding the ZigBee system, I wonder then if it would be possible for a 3rd party to make a "works with google" version of their ZigBee connected heat sensor.
If they could then they would capture anyone in Scotland who already has a wired nest setup, as they would only need one new device.
After a bit a digging it turns out that Next Protect use 'Weave' which is based on IEEE 802.15.4, and although similar to Zigbee is not the same thing.
So it's seems unlikely that any 3rd party Heat Sensor that are compatible with Nest Protect will be immediately forthcoming. 😞
Hey everyone, thanks for all the helpful feedback and questions shared so far. I want to clarify that this legislation change affects all smoke alarms, not just Nest Protect.
Nest Protect doesn’t become defective after the new Scottish regulation comes into effect and will continue to work as intended. However, it will not meet the new mandatory requirements for households.
I know many of you are concerned about refunds and our team is happy to help in whatever way we can. If you have purchased your Nest Protect on Google Store, please reach out to our support team for recommended next steps and check your eligibility for a refund.
My apologies for saying that the product would be "defective", of course the system would work as it was intended.
What I should have said that it's not fit for purpose so it might as well be defective, well unless you want to keep the pretty £300+ night lights. Along with the new Scottish law compliant system my ceilings will look a bit cluttered.
As more and more people are buying/using more smart tech for their homes they generally would prefer to use the same brand system throughout rather than needing multiple hubs, multiple smart speakers, multiple smart displays, multiple apps etc. By not providing a product you are forcing people to use something else, of course the new smoke detectors don't need to be "smart" and connect with an app but I think most people would choose that option if it was available. People will naturally gravitate to the system that best meets their requirements which is now not nest/Google.
When I first read your response near the start of this thread "RachelC" I hoped that you were a bot because that comment about keeping the nest system running as well as the new system is one of the greediest things I've heard in a long time, I had hoped that no human would actually suggest something so absurd. If I thought the way you did I would have my old smoke detectors (they still work), my nest system (expensive nightlights) and then my new legal system. I don't think I could fit much more things on the ceiling.
I'm lucky in the fact that although I had the nest system selected and actually in my online shopping cart before I decided to do a final search and came across this thread so I didn't actually waste my money. I hope the people who have bought your system are able to get a refund.
Thanks for your time Rachel bot, ask your programmer for some better subroutines to better interact with the public in future.
Good luck getting google to actually take these back for recycling, but maybe see if they'll email you a return shipping label.
(In the us, smoke detector manufacturers must accept ionization alarms back for recycling. I tried returning a kiddie brand one once, they ask for your receipt.)
For proper disposal, they should be sent to an electronic waste stream for recycling and not thrown away. (Does ROHS apply to where you're located?)