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nest protect mounting bracket

bluefoot
Community Member

I need a nest protect mounting bracket please. It is a battery operated. Serial# 2018 NOV 24. 

I didn't get any support the last time I posted, although i got an email saying I earned a badge which I don't know what is for or where to claim. I need a bracket not a badge 😁

5 REPLIES 5

NewBracket
Community Member

 I recently posted in another thread with the same request. I received both a reply to my posting as well as an email from a person named Ai (Artificial intelligence?) at the " The Google Nest Customer Care Team " containing a case number and asking me to respond with my nest protect details. After replying to the email with the requested information I didn't receive any response, but a few days later I got another email from Ai asking for the same information and containing a new case number. Even more strange, they locked the thread in which I had originally posted claiming the issue had been resolved. Google, please help!

yeah my last thread was locked without resolving too..

GarrettDS
Community Specialist
Community Specialist

Hey there, 

So sorry for the late response here as we are working through a backlog. 

For any replacement parts or devices, I'd suggest reaching out to customer service here.

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.