2nd Nest Thermostat in home off line but 1st is fine

[Deanna4]

We have 2 Nest thermostats in our home. Upstairs is working just fine- but the downstairs thermostat is off line and has been for 3 days. I’m not sure what going on. Hoping someone can help. I’m afraid to delete the unit 

[CoolingWizard]

@Deanna4 , When you go to the downstairs Nest Thermostat, go to SETTINGS > NETWORK, is your WiFi Network SSID showing up?

AC Cooling Wizard

[zoeuvre]

Hi Deanna4, 

I wanted to check and see if you managed to see the information that CoolingWizard has shared. 

Also, a few questions: Does it show offline in the Nest or Google Home app or be indicated on the Nest device? Has there been any recent change in the home Wi-Fi network? And lastly, is the Wi-Fi router or access point within a reasonable range (1 to 15 meters) of between three and fifty feet from the Nest devices?

I’ll look forward to your response. 
 

I appreciate your help, @CoolingWizard. 

Best,

Zoe 

[Jenelyn_O]

Hi folks,

I just wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate your help, @CoolingWizard and Zoe.

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn