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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 23802 Views
  • 0 replies
  • 8 kudos

My Heat Link Has Failed

Firstly I’d like to say how frustrating it’s been to get to this chat. Your help pages are in denial on the fact that your products can dare fail!I have a heat link that’s failed. I’ve learnt since having this issue it’s VERY COMMON!Your help pages a...

Lex by • Community Member
  • 425 Views
  • 0 replies
  • 0 kudos

Nest thermostat c wire

I installed my Thermostat 9 months ago. Today all of a sudden it’s telling me I need a Wire installed on the “C” connection. I keep getting error codes. For 9 months this was not a problem. There are no other wires to connect. So why is this a issue ...

Sc72 by • Community Member
  • 3432 Views
  • 2 replies
  • 1 kudos

Email

Can you find out what email address the Nest is connected to tired to do password reset but no emails coming through

Suzie6 by • Community Member
  • 311 Views
  • 0 replies
  • 0 kudos

logging into account

Bought a home recently that was already equiped with a Nest thermostat. We cannot log in or create a log in on our phones because we don't have the previous owners information to be able to change it to ours. How can we fix this?

cmoex21 by • Community Member
  • 449 Views
  • 1 replies
  • 0 kudos

No entry key available on Nest thermostat.

Nest thermostat says it's connected to a Google account.Thermostat has been installed 4 years.Nest app on thermostat face says connected to Google accountThermostat is connected to android phone app, but hot available on desktop now without entry key...

FauxMaven by • Community Member
  • 351 Views
  • 0 replies
  • 0 kudos

All of a sudden App won’t connect to Nest Thermostat

Hi..up until last night my Nest Thermostat was connected to my Nest App on my iPhone. My pilot light needed to be reset to my furnace and as a result I had to reconnect my Nest Thermostat to wifi, etc.The thermostat is working fine and connected to w...

Cora by • Community Member
  • 1954 Views
  • 8 replies
  • 1 kudos

Energy history

My nest learning thermostat is not recording my energy history. If I expand it it will show usage but not an account of how much time it has run.help me solve this

Extending wireless range of HeatLink to Nest thermostat

Hi. Is there any way of extending the wireless range between the HeatLink controllers and the Gen 3 Nest controllers for my house? Due to thick walls and heckish distances, the controllers are not in the ideal place. Is there such a thing as a Thread...

Alexm1 by • Community Member
  • 295 Views
  • 0 replies
  • 0 kudos

blowing cool air randomly while on Heat Only - Thermostat E

I had installed a Nest Thermostat E this past fall, replacing the thermostat installed when my heater was installed about 5 years ago. I am having issues when using heat now, where the heat will be fine for awhile and then randomly (it seems) cool ai...

JohnHag by • Community Member
  • 881 Views
  • 2 replies
  • 0 kudos

Promised reimbursement not yet provided.

After submitting required documentation for installation reimbursement (faulty Heatlink), I missed a call from Romania connected to this (the voicemail and the subsequent email asked how and when they could contact.) I have now sent four emails in re...

Paul2 by • Community Member
  • 600 Views
  • 2 replies
  • 0 kudos
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