10-03-2022 05:05 PM
I have a 3rd gen nest wired to my heat and ac using an isolation relay to keep the battery from the nest discharging as a common wire wouldn’t work with an individual heat and individual ac system. My heat has multi zone, so I decided to get a google nest for another zone. Lithium ion batteries last about a month before they die so I did get a power connector. My problem is that I don’t know how to wire it if there is already an isolation relay wired in my furnace for my other Nest 3rd gen. Any help?
10-03-2022 10:37 PM
So you have a separate heating and cooling system that is connected to a zone controller? Is that correct?
What is the make and model of the zone controller?
Can you post some pictures on how the controller is wired?
Sounds like you are going to need a couple of the Google Nest Power Connectors.
10-04-2022 05:34 AM
I have a separate heating and AC system. The heating is baseboard with a boiler in the basement. There is a nest 3rd gen in the living room controlling AC for the whole house and heat in all the rooms by my master bedroom. The master bedroom is its own zone. I had issues with the living room thermostat not holding juice, so nest sent an hvac guy and he installed an isolation relay on the boiler connected to that zone which is 80% of the house. I installed a Google Nest thermostat in the bedroom because my energy company offered it at a very affordable cost, but now that battery dies once a month on lithium AAAs. Attached are the photos.
https://drive.google.com/file/d/1w0fvLFfl3f9aT9ar5lBbL2ZpCxuH3MQT/view?usp=sharing
https://drive.google.com/file/d/1hyZ1wwTa3cZUiXRwt4l-a8w9Z2DqFUfi/view?usp=sharing
https://drive.google.com/file/d/1KWO3cHGZLAT4p8GOc01Z73yAS4wmb-jU/view?usp=sharing
https://drive.google.com/file/d/14fEWoL5-rd5cppevWRMV-bC1GCYh_GBD/view?usp=sharing
10-07-2022 10:44 AM
Hi folks,
@Patrick_Caezza, thanks for the help!
@Mattyar, thanks for reaching out. I would suggest reaching out to our Nest Pro services to make sure that the Nest Power Connector is wired correctly.
Thanks,
Edward
10-11-2022 10:00 AM
Hey Mattyar,
I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
10-11-2022 10:04 AM
Jake I did see, I tried to chat with a specialist, but the window closed and disconnected. Now chat is not available.
10-15-2022 10:40 AM
Hi Mattyar,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
10-16-2022 11:02 AM
Hey there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
10-12-2022 09:54 AM
Hey Mattyar,
I am sorry to hear about the trouble. Are you still unable to chat with our Team? I want to ensure you are good to go, and everything is working properly from here.
Best regards,
Jake
10-16-2022 04:29 PM
What is the best way to get support from nest?
10-22-2022 10:52 AM
Hello everyone,
@Mattyar I understand that you wanted to get our Support Team. Feel free to click this link and fill out all the necessary info to further assist you.
@Jake, @Edward, @Patrick_Caezza and Archie I appreciate your help.
Regards,
Emerson
10-25-2022 11:05 AM
Hello Mattyar,
It's me again. Were you able to fill out the form to reach our Support Team? Let me know if you have any additional questions from here.
Best,
Emerson
10-26-2022 02:29 PM
Hi Mattyar,
We haven’t heard any updates from you. I’ll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.
Thanks,
Emerson