Adding thermostats back onto my Google Home app. Wi-fi is also disconnected

[fizzle40]

I got a new wi-fi network and while trying to update the wi-fi on my google home app., I accidently removed the two thermostats from my app.  So at this point:

1.  both thermostats still say wi-fi disconnected as I haven't been able to connect to the new network (and can't figure out how to connect)

2.  I cannot add both thermostats back onto the google home app

Can someone help?  I'm not sure if I need to connect to the new wi-fi network (I can't figure out how to connect) before I can add the thermostats back onto the app or the correct order in steps go get this done.

Thanks!

[HVAC]

Connect wall mounted thermostat to wifi 1st then add on the app 

[zoeuvre]

Hi folks, 

@fizzle40, thanks for reaching out to us, and I'm sorry to hear about the situation. Please follow the steps below: 
 

• On the Nest Thermostat, go to its Settings Factory Reset Yes. 
• Set up the thermostat again via the Google Home app .
  • In the Home app , tap at the top left of the home screen.
  • Tap Set up device New device Choose a home Set up a different device. 
  • Select Thermostat select Nest Thermostat.
  • Scan the QR code on the back of the thermostat display Continue. 
  • Select I Agree. 
  • Select Already installed. 
  • The next steps are for the wire setup.
  • Tap the preferred language Next.
  • Select the type of heating system installed Next.
  • Choose the mode the customer wants the thermostat to use: Heating or Cooling Next.
  • Connect the thermostat to Wi-Fi Next.
  • Enter the address to set up geolocation services Next.
  • Select where the thermostat is installed in the home Next.
  • The next few screens are for setting up temperature schedules, Home & Away Routines, presence detection (if desired), and notification settings.
  • Tap Done to complete setup. Thermostat successfully set up. 

Let us know how it goes.

I appreciate your help, @HVAC. 

Best,

Zoe 

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe