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Alert notification

egreiss
Community Member

Hello there, when I lose power on my thermostat display it shows a message that there is no power however on my phone it shows that the my heating is up and running, is this normal? Can I get the same notification of no power on my phone?

 Thanks and happy new year 

egreiss

8 REPLIES 8

Markjosephp
Community Specialist
Community Specialist

Hello egreiss,

 

Thanks for reaching out to the Google Nest Community Forum. I;d love to help.

 

I found a helpful article about managing and interpreting HVAC alerts with your Nest Thermostat. Please take a look at this article and let us know if you need more help.

 

Regards,

Mark

Ebedia
Community Specialist
Community Specialist

Hi everyone,

@egreiss It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the link shared above? In case you have an update, you know where to find us.

I appreciate the help, Mark. 

Thanks,
Emerson

egreiss
Community Member

Hi Emerson

i checked the link with a lot of good stuff however I didn’t found the answer to my question, on a power outage I have a notification on the thermostat but I get nothing on my app it shows that the system is up and running,

Markjosephp
Community Specialist
Community Specialist

Hi egreiss,

 

It's me again. I understand there may be some confusion about receiving alerts. Due to a power outage, the thermostat will be unable to send you a notification or warning if it loses connection to the Wi-Fi network. Also, depending on how long it has been without power, it may take some time to recharge before reconnecting to your Wi-Fi. The no power alert would then only be saved in history.

 

Feel free to let us know if you have more questions in mind.


Regards,

Mark

Thanks Mark for the clarification about the alert, I get it, however if I am monitoring the thermostat with my app, on power outage it indicates that the ac is up and running, which I believe is the latest status before the power outage, am I correct?

Best regards
Edouard Greiss 

Markjosephp
Community Specialist
Community Specialist

Hello there,

 

You got it, @egreiss! When your thermostat is running your system before the power goes out, after a long or short period of inactivity, it'll resume its previous function until it reaches your target temperature. Also, here's an article that will tell you more about the notifications that you might receive. Let us know if you have more questions.

 

Thanks,

Mark

Hey there,

 

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

Hi egreiss,

 

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

 

Thanks,

Mark