10-11-2021 08:24 AM
Nest was working fine last winter but now showing a W5 error even after a reset. Running software version 5.9.4-5 but won't update because no wifi. Does not pick up a network when scanning. I read somewhere this is terminal and requires a replacement. Can someone let me know if that's true - and if so how to get one? I am in Italy.
Answered! Go to the Recommended Answer.
10-11-2021 09:02 AM
Yes that is correct.
99% of the time W5 is a fried wifi chip, give Nest a call.
10-11-2021 09:02 AM
Yes that is correct.
99% of the time W5 is a fried wifi chip, give Nest a call.
10-18-2021 03:20 PM
Hey DavidSteven,
Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.
Best regards,
Jake
10-26-2021 01:07 PM
Hey DavidSteven,
I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
10-27-2021 01:18 PM
Hey DavidSteven,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake