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Another W5 connection error

DavidSteven
Community Member

Nest was working fine last winter but now showing a W5 error even after a reset. Running software version 5.9.4-5 but won't update because no wifi. Does not pick up a network when scanning. I read somewhere this is terminal and requires a replacement. Can someone let me know if that's true - and if so how to get one? I am in Italy.

1 ACCEPTED SOLUTION

Frustratedddd
Community Member

Yes that is correct.

99% of the time W5 is a fried wifi chip, give Nest a call.

View solution in original post

2 REPLIES 2

Frustratedddd
Community Member

Yes that is correct.

99% of the time W5 is a fried wifi chip, give Nest a call.

View solution in original post

Jake
Community Specialist
Community Specialist

Hey DavidSteven,

 

Apologies for the late reply. I have escalated your issue to a higher Team, and they will be in contact over the next 24-48 hours. Please be on the lookout for an email from our Team, and let me know if you have any trouble seeing that.

 

Best regards,

Jake