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App's Control Panel not Showing On Either Android or PC...

Community Member

Checked the thermostat settings at the thermostat and all appear to be fine...WIFI connected and showing correct conection...Current Version (6.2-27) indicated.  In the "Nest App" window I get this message "This thermostat is connected to an account"

Thermostat appears to be following the schedule I had set up but I can only manually adjust it.  The apps on both my Android and my PC were working fine from April of this year until just a few days ago.  Now, neither is working.



Community Specialist
Community Specialist

Hi -Don-,


Thanks for reaching out. I'm sorry to hear that you're having an issue with controlling your Nest Thermostat using the app. I'd love to know more about this and I have a few questions:


  • What type of Nest Thermostat do you have?
  • Where are you located?
  • Are you logged in to the correct account on the app?
  • Could you share a screenshot of the message that you're getting?

Looking forward to your response.




Community Specialist
Community Specialist

Hey folks, 

@EdwardT, appreciate your helpful responses. 
@-Don-, chiming in to ensure everything is good here. I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.



Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.