Answered! Go to the Recommended Answer.
Thank you for taking the time to let us know about your inquiry. I'd love to help.
You might have accidentally logged out and switched email addresses. On the Google Home app, make sure that you're on the same email as your thermostat. If yes, check the other available structures where your thermostat might be connected. Please check out this guide on how to switch home structures and let us know if that helps.
Sounds great! I'm glad to hear it was sorted out. It looks like we have come to a solution, so I'm going to lock this thread within 24 hours. If you have any other concerns or questions, please feel free to create a new thread.