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C wire reads 24v but best will not recognize c wire

bhudi
Community Member

I am attempting to install my google nest (2020 release) but it will not recognize my c-wire being connected. Even though my multimeter reads 24v AC. The wire was a first time using so it wasn’t corroded and was stripped to the proper length, but I re-stripped again anyway to rule it out but the problem persists. Any help would be greatly appreciated!

3 REPLIES 3

Markjosephp
Community Specialist
Community Specialist

Hello bhudi,

Thank you for taking the time to let us know about your inquiry. I'd be happy to take a look at this for you.

Could you please share with us a photo of your previous and current thermostat's wiring setup? 

I'll look forward to your response.

Regards,
Mark

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@bhudi, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? We would appreciate it if you could share the information we’re asking above. So that we could take a closer look and assist you further.

I appreciate the help, Mark.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi bhudi,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson