Can’t access thermostat

[Janstenson]

Can’t access thermostat

[Markjosephp]

Hello Janstenson,

I'm sorry to hear that you're having an issue accessing your thermostat. I'd love to help.

Here's an article with some troubleshooting steps if you couldn't sign in on the Nest App. If you're able to login but couldn't find your thermostat, make sure you're signed in with the correct email address. If so, try checking for other available structures where your thermostat might be connected. Check out this guide on how to switch home structures.

Please let me know if that helps.

Best regards,

Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi Janstenson,

I'm just checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before I lock this thread in 24 hours.

Best regards,
Mark