Change batteries now my thermostat is stuck on continue set up in Google home app

[MoonshineGypsy]

 

[David_K]

Try these steps:

1. First, power off your phone, usually by pressing and holding its power button.
2. Leave it powered off for a few minutes, then turn it back on.
3. Make sure you're using a recent version of iOS and the latest version of the Google Home app.
4. Make sure Bluetooth is turned on and you're connected to the Wi-Fi network you want to connect it to.

Once that's done, do the same steps it sounds like you originally did:

1. Pull your thermostat off its base and remove both AAA batteries.
2. Replace the batteries and press your thermostat onto the base until it clicks into place. 
3. Your thermostat will take a few moments to turn on and restart.

Once ready, retry setup in the Home app.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the steps, @David_K.

@MoonshineGypsy, how's it going? Were you able to do the setup steps above? I'd be glad to hear from you — we'd like to make sure everything is working.

Regards,
Mark

[Markjosephp]

Hi MoonshineGypsy,

I wanted to follow up and see if you are still in need of any help. Please try creating a new home structure and adding it as a new device. Let me know if you are still having trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[Markjosephp]

Hello MoonshineGypsy,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Best,

Mark