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Changed router and our Nest Thermostat will not pair up

itzataz
Community Member

We updated to a new router now nothing works in our home, like the Nest thermostat or Ring. Any suggestions 

7 REPLIES 7

Wnchang
Community Member

I also replaced a new router. What I did is reset all devices and pair them again.

Jake
Community Specialist
Community Specialist

Hey all,

 

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

ced9555
Community Member

Don’t know what happened as I did reply that it is being stubborn and will not connect. I have the one for the kitchen that had no issues accepting the new router, but the one in the hallway will not. I even sat them close together due to the directions saying it would help to locate the unit and pair up. Nothing. I’m stuck. 

Jake
Community Specialist
Community Specialist

Hey ced9555,

 

I am sorry to hear you are still having issues with the thermostat in the hallway. Let's jump in, and see if we can get the device up and running properly. I did find an article with some troubleshooting steps. Please let me know if any of these steps help solve the issue, as I would like to ensure you are good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey ced9555,

 

I just wanted to follow back up with you, and see if the article was able to help out. Please let me know, as I will be locking the thread in 24 hours due to inactivity. 

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake