Changed thermostats

[Madge]

Hi

i have replaced my broken 3rd gen nest thermostat with a new 2nd gen one

can I link this new 2nd gen thermostat to the old 3rd gen heat link from the previous set up?

thanks for all help

[LarisaL]

Hi there, thanks for reaching out! Just to make sure, is the serial number of the new thermostat starting with 02 or 09? You can find that by going to Settings > Technical info > Display. If it starts with 02, it is indeed a 2nd Gen and it can't be paired with the Heat Link from the 3rd Gen. But if it starts with 09, that means it is a 3rd Gen and you can pair it with another 3rd Gen Heat Link. 

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[Madge]

• Yes ta

[Vladut]

Great. Let me know if you need anything else.

[Vladut]

Hi there, just checking in with you. Do you still need help?

[Madge]

No ta

[Vladut]

Great. let me know if you need anything else. I'm one message away!

[Madge]

if I buy a new nest 3 gen thermostat will this link to my existing 3 gen heat link which linked to the old broken one?

[TudorL]

Yes, the connection would still work. 

[LarisaL]

Hi there, just checking in! Have you seen the message from my colleague?

[Madge]

Yes ta

[LarisaL]

Okay, in this case, would there be anything else I can help you with?

[Madge]

No at the mo

ta

[Vladut]

You're more than welcome. In the meantime I'm gonna go ahead and close the thread. If you need anything else, please feel free to start a new one.