Connecting Google nest thermostat to the iOS app stopped working properly

[andysmith310]

The connectivity between my Nest Thermostat and the nest app has been fine for 3 years. However now all of a sudden the app is only showing the temperature and you can’t adjust anything remotely or set the schedules. Can anyone help as to hope to get it all working again. 

[Markjosephp]

Hello andysmith310,

I'm sorry to hear that you're experiencing issues with your Nest Thermostat and the Nest app. Help's here!

I'd suggest checking if there have been any recent updates to either the Nest app or your device's operating system that might have caused compatibility issues. Sometimes, software updates can inadvertently affect connectivity. Ensure that your Nest Thermostat is properly connected to your Wi-Fi network. You may want to restart both your thermostat and your Wi-Fi router to see if that resolves the issue.

If the problem persists, verify that you are logged in with the correct email address associated with your thermostat. If not, sign out and sign in with different email accounts you might have used for the setup.

Let us know if you need more help.

Best regards,
Mark