Connecting new Nest Thermo to Home App

[Emlen]

Have installed my second Nest thermo in a zone that had a conventional thermo. Fist Nest still working. New Nest is physically installed with power on but I get hung up when I try to connect new thermo to my Home App. Keep getting connection failed. Have tried bluetooth on/off, disconnecting other devices.  Just keeps "fail to connect" error. What to try next?

[zoeuvre]

Hi Emlen,

Thanks for posting here in Community forum, and I'm sorry to hear about the situation. 

A few questions: What type of Nest thermostat do you have? And what is the exact error message you're getting on the app as you add the Nest Thermostat there?

I'll look forward to your response.

Best,

Zoe 

[zoeuvre · Accepted solution]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[Jake]

Hey Emlen,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[zoeuvre]

Hello Emlen,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Thanks for your help, Jenelyn and Jake. 

All the best, 

Zoe

[Emlen]

"connection failed" "please try again"

Simple "Nest" not learning or E

[Jenelyn_O]

Hi there,
 

Thanks for the update. I'm sorry for the delay. Could you please ensure that Local Network Access is enabled for your Google Home app? Just go to your phone's Settings, then Privacy, and look for Local Network.
 

I appreciate your help, Zoe and Jake.
 

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake