Deleted from App

[MS1966]

I deleted several thermostats from my nest app. However, unknown to me the devices had the PIN lock activated.  I do not have the PIN. I have tried to reload them back into my App so I can unlock them through App, but the device won't let me do this ! Please help !

[David_K]

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[MS1966]

thanks for reply.... we have tried this with several computers and different cables already.  it never appears in the drive icon !  (We tried MacBook and Windows laptop).  I have x4 units that are locked.  disappointed that they don't default to unlocked if removed from my App (which is why I thought would happen).  Please help

[David_K]

Try checking that the cable you're trying to use supports data transfer, not just charging.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know how it goes.

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi MS1966,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Markjosephp]

Hello MS1966,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Regards,

Mark