Enter the key on the thermostats but there is no option

[Yting]

I am trying to install the thermostat E on my nest app on my iPhone. The QR code never works for me. So, I  chose  to enter the key. But when the app asked me to choose the number on the thermostat, there is no option for me to choose. I have checked the community and it looks like many people have the same issue but never got resolved? 

please help. 

[David_K]

Is the thermostat already setup and shows in the Nest app on someone else's phone or are you trying to do the first time setup?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Were you able to try uninstalling and reinstalling your Nest app? You can also try to use a different mobile phone to isolate the issue further. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Yting,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Yting]

I gave up and bought Amazon thermostat. 

[Jenelyn_O]

Hi there,

I understand. We're sad to see you go, Yting. We hope we can make it up to you in the future. Send us a message if you change your mind. Otherwise, I'll be locking this thread after 24 hours.

Regards,

Jenelyn