Google Nest will not connect to wifi

[Tamed]

I have tried every troubleshooting step. It was working fine for a few months. Now it can not find any wifi's/

I keep getting a w5 wifi error.

[David_K]

Try these steps:

1. Press on the thermostat ring to open the Quick View menu.
2. Go the settings cog.
3. Select Reset.
4. Select Restart.
5. After your thermostat restarts, you can try to reconnect it to Wi-Fi. On your thermostat, go to the Settings cog > Network.

If you still see the W5 error code, contact Google Nest customer support to help resolve this issue. Be sure to let them know you've already tried the steps above.

1. Select "Thermostats", type a brief description of the issue, then click "Next".
2. Click "Other", then click "Next step" until you see the contact options.
3. Choose to get a call or call or chat with the team as available in your country.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you were able to try the steps provided above. Please try to reboot your router as well. You can visit this support article for your reference. 

I appreciate your help, @David_K.

Best,

Jenelyn

[Jenelyn_O]

Hi Tamed,

I'm checking back in. Were you able to reboot your router? Please let us know how it goes.

Thanks,

Jenelyn

[Tamed]

Hi, I tried that several times and it didn't work. I just got my replacement Nest in and that seems to be working fine now. I think the other one is just defective. Thanks for following up! 

[Jenelyn_O]

Hey Tamed,

Thanks for the follow up. I'm glad to hear that you already have the replacement and it's now doing fine. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there. Please be advised as well that we'll be locking this thread after 24 hours.

Cheers,

Jenelyn