Forgotten Pin and No Wifi

[CourteneyS]

My dad has a Nest and he’s forgotten the pin and also has no wifi to the Nest. How can we factory reset it? Please help, this happened back in April and he’s only just wanting to fix it. 

[David_K · Accepted solution]

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Johnstrawser420]

I got this far and got it opened 

[Johnstrawser420]

Where is the community specialist? There isn't a phone number.

[David_K]

Appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that. If you would prefer, here is how to contact the Google Nest support team directly.

1. Go to Contact Us - Google Nest Help
2. Select an appropriate product or category, type a brief description of the issue, then click Next.
3. Click Other, then click Next step.
4. In the Resources section, click Next step.
5. Choose to get a phone call, call or chat with the team, depending on availability in your country.

[EdmondB]

Hello CourteneyS, 

We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks for the help, @David_K.

Best,
Edmond

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to fill out the form. Please let us know once done. 

I appreciate your input, @David_K and Edmond.

Regards,

Jenelyn