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Free Nest Power Connector NEEDED

Community Member

I tried to install my Nest Thermostat today.  I was finished, going through the APP install, and it said "You Need A Free Nest Power Connector".  No idea how to get it.  The links I have found are not helpful.  This thermostat was purchased on Amazon.  I can't seem to be able to contact Google about this.  Any help is appreciated.


Platinum Product Expert
Platinum Product Expert

Usually after setup, you'll get an email with instructions on how to redeem the free power connector. If you don't,  here is how to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.