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Getting back into nest

Bigwig
Community Member

I’ve dropped a clanger.  I’ve deleted my old gmail account but have created another.  

The issue is, I didn’t change the email address associated with nest at home and now I can’t get back into google nest. 

How do I access my nest thermostats in the house with my new password? I have ran out of time in being able to access my old email account 

1 Recommended Answer

David_K
Diamond Product Expert
Diamond Product Expert

If the account no longer exists, you won't be able to regain access to the app using that account. The best thing to do now is remove that account from your thermostat, sign into the app using a new account, then add your thermostat back to the app.

On your thermostat itself, go to Settings > Account > Disconnect or Settings > Reset > Account connection (depending on the model of thermostat). Once removed, add it back to the app using the steps below.

Nest Thermostat
For the Nest Thermostat model, use the Google Home app. The QR code and setup key are physically printed on the back of the thermostat. Follow these steps:
Get started with your Nest Thermostat - Google Nest Help

Nest Thermostat E and Nest Learning Thermostat
For Nest Thermostat E and Nest Learning Thermostat models, use the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device. Follow these steps:
Add your Nest thermostat to the Nest app - Google Nest Help

Happy holidays!

View Recommended Answer in original post

2 REPLIES 2

David_K
Diamond Product Expert
Diamond Product Expert

If the account no longer exists, you won't be able to regain access to the app using that account. The best thing to do now is remove that account from your thermostat, sign into the app using a new account, then add your thermostat back to the app.

On your thermostat itself, go to Settings > Account > Disconnect or Settings > Reset > Account connection (depending on the model of thermostat). Once removed, add it back to the app using the steps below.

Nest Thermostat
For the Nest Thermostat model, use the Google Home app. The QR code and setup key are physically printed on the back of the thermostat. Follow these steps:
Get started with your Nest Thermostat - Google Nest Help

Nest Thermostat E and Nest Learning Thermostat
For Nest Thermostat E and Nest Learning Thermostat models, use the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device. Follow these steps:
Add your Nest thermostat to the Nest app - Google Nest Help

Happy holidays!

Bigwig
Community Member

You’ve nailed it 👍🏻

All done

Merry Christmas xx