Google Nest E stuck on black screen with with update logo

[jlsm11]

Hi there, I have seen many threads that were already closed but my Nest E thermostat is stuck on the black screen, we’ve tried already all recommended trouble shooting. Let the battery die down over night, put it into the PC with USB cable, attempted to restarted it, which then lead to show us the G logo, then the black screen with the White House and continued to go back to the black screen with White House logo and in a square. Any help would be greatly appreciated 

[Jake]

Hey jlsm11,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[jlsm11]

Hi Jake, I’m currently awaiting a callback within 48 hours so all being well we will find a solution by then. Thank you

[Jake]

Hey jlsm11,

I wanted to reach back out and ensure you were able to get help. Please let me know, as I would be happy to look into the issue further for you. 

Best regards,

Jake

[Jake]

Heyt jlsm11,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[jlsm11]

 Hi Jake,
I’m currently waiting on my replacement and will return the broken one once I have the packaging of the new one. Got the label already sorted for the return. Thank you. 

[Jake]

Hey jlsm11,

Glad to hear you got everything worked out. With that being the case, I will be locking the thread at this time. If you run into any questions or still need help from here, please feel free to create a new post.

Best regards,

Jake