Google broke Nest

[Rickbeare]

• I tried to logon to my Nest yesterday but Google has taken it over forced me to create a account and now I have no control over my thermostat?

all I have is the name nothing else

google has no support phone numbers to call does any one know who to call?

[MplsCustomer]

@Rickbeare

To contact Google Nest Support, they have us start with the link below. Depending on the time of day, day of week, and your location, you can get phone and/or chat options:

https://support.google.com/googlenest/gethelp

[Rickbeare]

I went to that worthless link there is no human support meanwhile my thermostat for heat in my home does not work thanks to google employees who don’t care about any body but them selves hiding behind corporate walls scum!!!

[MplsCustomer · Accepted solution]

@Rickbeare

I don't know who is available via that link right now, but I have reached Support staff in the past via chat and phone.

If you want to get suggestions from other customers in this forum on how to regain control of your thermostat, it would help for you to share some details of what happened to you. Did you migrate your Nest Account to a Google Account? Did your logon credentials not work in either the Google Nest app or the Google Home app? Or did they work and you simply can no longer see your thermostat in either app?

[Rickbeare]

I actually finally found a link that I can’t find at the moment I clicked on it and a Live google person called me in like 10 seconds

I was so shocked and he found that the email address that I using was incorrect

mince I put the correct one in everything worked fine

Thank you so much for the Human connect that is all that was needed!!!

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@Rickbeare, thanks for posting. I'm glad to hear that you were able to reach out to our team and it's working fine now. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.

I appreciate the help, Edward.

Thanks,

Archie