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Google nest cannot hood a charge and shuts down

Ecmiller
Community Member

My nest keeps saying the battery isn’t charging. I have taken off the wall and charge with a USB and attached back to the wall. After a few hours it shuts down again and I receive the same messages. I am in Chicagoland and the temp is 110 right now. This is the worst possible time for this to happen. any other fixes? I have a google next on my main level that works fine but this one on the second level is having the issues. We have had these devices since 2019 without any problems. 
please help!!!

1 REPLY 1

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@Ecmiller ,

Does the upstairs Nest Thermostat have a C (power common) wire?

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner. If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.