Google nest thermostat dead screen

[Chels02]

It’s almost two years old. It was working 5hrs ago. The app states offline and the screen is completely blank. Batteries were changed and the screen is still blank 

[David_K]

The best way to troubleshoot this is using the online troubleshooter:
https://widgets.nest.com/nest-thermostat-troubleshooter/

Let us know how you get on!

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you were able to troubleshoot it by following the prompt in the link provided above. Let us know how it goes. 

I appreciate your help, @David_K and @Patrick_Caezza.

Best,

Jenelyn

[LovelyM]

Hey Chels02, 

We want to ensure you are good to go. Please reply to this thread if you still need assistance so we can give you a helping hand.

Cheers,
Lovely

[Jenelyn_O]

Hi Chels02,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate your help, Lovely.

Regards,

Jenelyn

[Patrick_Caezza]

@Chels02 

How is the thermostat wired?

Can you post a picture of its wiring?