Heat Link Not Responding

[k_anderson90]

Heat Link not responding. After multiple attempts to reset and also having an electrician look and confirming power is available to the heat link, it will still not power on. There is no blue ring. Thermostat itself is still powering on but won't connect.

I believe the Heat Link is faulty and is still covered under warranty, can I please get some help on this?

[k_anderson90]

Error E72 being given from Thermostat

[DragosC]

Thanks for letting us know , @k_anderson90

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[AlexD]

Hi, I wanted to check in. Do you need further assistance? If so, make sure to let me know. 

[k_anderson90]

Hello,

Heat Link is to be replaced and being done this week. 

[AlexD]

That is great to hear. Make sure to reach back out to us here or on any of our channels if anything else comes up. 

[george_t]

Hi @k_anderson90. Since this issue is now resolved, I will go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.