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Heat Link has died

Mcoll367
Community Member

Hi,

I purchased a Nest thermostat in September 2019, it was fitted in October 2019.

It is completely dead. I have checked the fuse box and they are fine, there are no lights and it will not allow me to manually boost the hot water.

Any ideas would be appreciated.

13 REPLIES 13

Ab1959
Community Member

Same problem here, how to solve this?

DragosC
Community Specialist
Community Specialist

Hi there @Mcoll367

 

Thanks for letting us know 

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Ab1959
Community Member

Hi there, thank you for your rapid reply. I bought the HeatLink in march 2020 and it was installed december 2020. Till a couple of weeks ago I had no problems at all. 

There are no lights at all and the button on the Heat Link doesn't show any activity.
No recent power cuts and the the power works as it should in the house. No fuse problems.
Also no service or maintenance as well recently.
 
I did some research on the internet and as far as I can see it's a common problem. There are even YouTube vids about this problem
 
Best regards,

AlexD
Community Specialist
Community Specialist

Thank you for all the information. Would it be ok if I emailed you on your email address associated with your profile here, so I can look further into this? 

Ab1959
Community Member

No problem 

AlexD
Community Specialist
Community Specialist

I sent over the email, it should arrive soon. Once you go through it and use the link in it, make sure to let me know here. 

george_t
Community Specialist
Community Specialist

Hi @Ab1959. Were you able to check the email sent by my colleague?

GeorgeT

Ab1959
Community Member

Well I filled in a form but haven't heard back yet

Ab1959
Community Member

Still no reply!

DragosC
Community Specialist
Community Specialist

Hi there. Sorry for the delay. Our responses are a bit slower than usual due to high volumes. I've found your form and consulted your case with our senior support team. It seems you need a Heat Link replacement. I've sent you an email. Please follow the instructions from it and let me know when you're done. 

 

 

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

Ab1959
Community Member

Hi Dragos, no help needed anymore. Thank you

DragosC
Community Specialist
Community Specialist

No worries. Thanks for letting us know. I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!