I purchased a Nest thermostat in September 2019, it was fitted in October 2019.
It is completely dead. I have checked the fuse box and they are fine, there are no lights and it will not allow me to manually boost the hot water.
Any ideas would be appreciated.
Hi there @Mcoll367
Thanks for letting us know
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
Hi there, thank you for your rapid reply. I bought the HeatLink in march 2020 and it was installed december 2020. Till a couple of weeks ago I had no problems at all.
Hi there. Sorry for the delay. Our responses are a bit slower than usual due to high volumes. I've found your form and consulted your case with our senior support team. It seems you need a Heat Link replacement. I've sent you an email. Please follow the instructions from it and let me know when you're done.