12-21-2022 03:18 AM
Heat is on in my bedroom . Temperature is 76 degrees Fahrenheit even though thermostat is set at 65. Next change to comfort mode isn’t scheduled for more than an hour. It iOS currently 6 am
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12-25-2022 10:48 AM
Hello Kn58,
I'm sorry for the trouble this may have caused you. I'd love to know more about this.
Could you share a photo of your thermostat's temperature schedule? You could try editing the schedule and making sure that there are no duplicates to avoid overriding. Also, please restart your thermostat by taking out its batteries for at least 3 minutes before plugging them back in.
Let us know how it goes.
Thanks,
Mark
12-25-2022 10:48 AM
Hello Kn58,
I'm sorry for the trouble this may have caused you. I'd love to know more about this.
Could you share a photo of your thermostat's temperature schedule? You could try editing the schedule and making sure that there are no duplicates to avoid overriding. Also, please restart your thermostat by taking out its batteries for at least 3 minutes before plugging them back in.
Let us know how it goes.
Thanks,
Mark
12-28-2022 10:58 AM
Hi there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark
12-29-2022 05:33 AM
I took a photo of the schedule but I can't figure out how to insert it into this reply. We are currently away from the house for a few more weeks and I am tracking it remotely. The problem doesn't seem to have reoccurred, but that is probably because the system is now on Eco mode since it senses that we are not in the house.
01-02-2023 07:21 AM
Hi Kn58,
I understand that you're away from your thermostat. No worries! You can continue observing its behavior once you're at home, and please keep us posted on how it goes. Also, clicking the picture icon on the text box is how you attach photos.
Thanks,
Mark
01-09-2023 11:14 AM
Hey there,
I'm checking back in — how's it going? Still need our help?
Thanks,
Mark
01-10-2023 12:57 PM
Hello Kn58,
It has been a few days since the last reply, and I am going to lock the thread in 24 hours. If you have any questions, please feel free to create a new post.
Thanks,
Mark