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Heat link and thermostat 2nd gen not connecting

Ling
Community Member

Tried everything but the heat link and thermostat won’t connect. The heat link is flashing yellow and green but try to do restart but doesn’t work. Tried resetting, soft and hard reset, moved thermostat closer, switched heat link on/off but nothing seems to work.

1 REPLY 1

Frustratedddd
Community Member

Resetting the Heat link is by pressing and holding the button for about 30 seconds until you get a blue light pulsing. Then go to the display, you will probably have the screen which gives the option Reset pairing, click that. Failing that you may have to do the replace heat link, and enter the code on the lid to pair.