11-21-2022 09:00 AM
How long has your thermostat been installed for? 2.5 Years
Did the issue happen during the installation? No
Is there any error on the Nest thermostat display? H71
Have you had any power cuts recently? No
Have you had any work done on your electrical or heating systems recently? No
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup? 1
was working earlier today - now heat link dead no power - switch and boiler working for hot water when taps turned onbut cannot put heating on
have moved thermo to 1m away - but heat link is dead - no lights - have pressed and held button. - nothing - have turned switch off and on - no difference ( switch/plug is ok as boiler in powered )
can we get replacement heat link ?
thanks John
11-21-2022 12:05 PM
John the HeatLink and the Nest thermostat use a special variation of Bluetooth to communicate. Is the battery of the Nest thermostat low?
Some of the workarounds will try to re-sync the Heatlink and thermostat:
At this point I assume you have tried the Nest thermostat option to Reconnect. If that failed, you need to perform a hard reset of the Heatlink by holing the Heatlink button for 20-seconds. The LED will flash yellow and green a few times then will glow blue. Then attempt to reconnect from the thermostat. If step was unsuccessful then, again reset the Heatlink and in addition perform a soft reset or a hard reset of the thermostat. A soft reset on the thermostat is menu>reset>restart. A hard reset is pressing the face and holding it until it restarts. If that fails to reconnect, then try a repairing.
The thermostat and the Heatlink were paired at the factory. We can try to pair them again. Remove the thermostat from the wall or its stand and take to the Heatlink. Press the thermostat front and back and hold it until it shuts down. Then quickly hold the Heatlink button to reset it (blue led). When the thermostat restarts, then take it back to its normal location and see if the Heatlink is connected.
11-21-2022 01:22 PM
11-23-2022 05:09 AM
Hi @JGbubble. We understand the situation, thanks for letting me know. Keep us posted on how the replacement goes and let me know if there's anything else I can help you with.
11-25-2022 05:11 AM
Hi @JGbubble. Just checking in, how's it going with the replacement?
11-28-2022 01:39 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.