Heat link not working

[Moley]

My nest heat link is not working.

I’ve had a nest authorised fitter out who confirms it needs a new heat link but he can’t supply one and said I should email.

I emailed about 2 weeks ago and I’ve heard nothing about this.

Can someone please contact me about this asap.

[Frustratedddd]

Why waste your time with an email, when you can phone or chat with them? Much easier.

[CristianC]

Hi there,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?

[AnaM]

Hey @Moley,

Just checking, do you still need help?

[CristianC]

Hi there. It's been a while since this thread was last updates so I'm going to lock it. If you're still experiencing issues, feel free to open a new one.