10-25-2022 01:31 AM
Error code on themostatt h71. Tried to reboot it stays on flashing blue themosays cannot connect
what can I do
is there a nest helpline
10-25-2022 03:18 AM
10-28-2022 01:02 AM
Hi @Ade3. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Were you able to get in touch with our colleagues? If not please let me know and I will be happy to help.
10-28-2022 01:12 AM
Thank you yes I spoke to them and it was a complicated fix but it’s working. The only thing the best thermostat won’t connect to my phone
10-28-2022 01:28 AM
Glad to hear it's working now. Do you mean the thermostat is not visible in the Nest app or the Google Home app?
10-31-2022 04:38 AM
Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know.
10-31-2022 08:15 AM
This has been rectified now by Google support thank you.
the only problem now is my androiD phone won’t connect to my thermostat
11-01-2022 02:22 AM
This is great news, I'm really happy to know that the initial issue was sorted now. Could you please describe what seems to happen with the connection between your phone and the thermostat?
11-01-2022 02:35 AM
The Google support did a reset to get it all working. My nest app won't link to the thermostat and I sent a photo of the non connection it spins round n round it should automatically connect I am wondering if I need to uninstall my app n reinstall?
11-01-2022 02:41 AM
@Ade3, thanks for the details. Is your thermostat currently connected to a Wi-fi network?
11-01-2022 06:49 AM
Yes it is connected to my WIFi with the correct password
11-02-2022 03:24 AM
Hi @Ade3. Is the thermostat visible on your Nest app?
11-04-2022 08:32 AM
Hi @Ade3. Just checking in, how's it going with your thermostat? Did you manage to read my last message?
11-07-2022 07:22 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.