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Heatlink permanently flashing blue

Ade3
Community Member

Error code on themostatt h71. Tried to reboot it stays on flashing blue themosays cannot connect 

what can I do 

is there a nest helpline 

13 REPLIES 13

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Ade3 

Please check THIS link to contact support about your issue.

george_t
Community Specialist
Community Specialist

Hi @Ade3. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Were you able to get in touch with our colleagues? If not please let me know and I will be happy to help.

GeorgeT

Ade3
Community Member

Thank you yes I spoke to them and it was a complicated fix but it’s working. The only thing the best thermostat won’t connect to my phone 

george_t
Community Specialist
Community Specialist

Glad to hear it's working now. Do you mean the thermostat is not visible in the Nest app or the Google Home app?

GeorgeT

AlexD
Community Specialist
Community Specialist

Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know. 

Ade3
Community Member

This has been rectified now by Google support thank you. 

the only problem now is my androiD phone won’t connect to my thermostat 

AndaD
Community Specialist
Community Specialist

@Ade3

 

This is great news, I'm really happy to know that the initial issue was sorted now. Could you please describe what seems to happen with the connection between your phone and the thermostat?

Ade3
Community Member

The Google support did a reset to get it all working. My nest app won't link to the thermostat and I sent a photo of the non connection it spins round n round it should automatically connect I am wondering if I need to uninstall my app n reinstall? 

 

AndaD
Community Specialist
Community Specialist

@Ade3, thanks for the details. Is your thermostat currently connected to a Wi-fi network? 

Ade3
Community Member

Yes it is connected to my WIFi with the correct password 

george_t
Community Specialist
Community Specialist

Hi @Ade3. Is the thermostat visible on your Nest app?

GeorgeT

george_t
Community Specialist
Community Specialist

Hi @Ade3. Just checking in, how's it going with your thermostat? Did you manage to read my last message?

GeorgeT

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.