11-19-2021 06:08 PM
Trying to change the email my Nest account is connected to. Previous email is no longer active and when I try to log in, the two step verification is sending a code to my old email. Help!!
06-10-2022 09:22 AM
I am having same issue and it looks like your post if pretty old. Did you ever get this resolved and if so, how did you do it?
10-22-2022 07:09 PM
Same issue here. Complete design flaw. I have my username and password, but it won’t allow me to login. How can I change my nest email ?
10-26-2022 05:26 PM
Thanks for reaching out. To change your email address, you would need to still have access to the Nest Account that you want to change the email address. Please follow the steps below:
You can also click on this link to learn more about this.
10-31-2022 01:35 PM
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
10-31-2022 02:07 PM
Suggested solution doesn’t work when Nest requires two step authentication and code is sent to the old email.
11-10-2022 01:14 PM
Do you not have access to the old email at all? When you say it's not active, was it something like an ISP account that you no longer have an ability to reach? What's the reason you can't use the old email address?
11-13-2022 01:49 PM
Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.
11-14-2022 02:03 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.