I am receiving error E298, how do I fix it?

[Jprincess]

Receiving error E298 and I have replaced batteries, check all wires and nothing has helped.  Its hot and I dont know what else to do.  

[EdwardT]

Hi Jprincess,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. The message that you're getting means that your Nest Thermostat is not detecting any power from the R wire. If you haven't yet, please try the steps on this link to isolate the issue.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi Jprincess,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Jprincess,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward