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I have download that app for nest thermostat but for some reason I can’t connect on my phone

dulzurame
Community Member

 I was able to connected before but for some reason I am not able to connect on my phone  the app keep asking me for a new product which I don’t need that because I already have the thermostat installed. Please help to be able to connected on my iPhone. Thank you

10 REPLIES 10

TValesky
Community Member

I am having the same problem. Someone please help. Thank you. 

Jake
Community Specialist
Community Specialist

Hey there,

 

Sorry for the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

TValesky
Community Member

Hi Jake. I still cannot use the app to control the Nest. Thanks for your help. Tom

Jake
Community Specialist
Community Specialist

Hey TValesky,

 

I am sorry to hear you are still having trouble. Do you mind me asking which Nest Thermostat you own? When trying to set up the device, are you running into any error messages? Please let me know, so I can take a closer look, and ensure you are good to go.

 

Best regards,

Jake

TValesky
Community Member

It is a Nest Pro.  I am not getting any error messages. On my App I only get Home and And A Device, or something similar. When I click Home it goes to Away and that's all it does. I cannot change the temperature or anything. 

Sorry auto correct messed up. It should say ADD A DEVICE. 

Markjosephp
Community Specialist
Community Specialist

Hi there,

I wanted to stop by and see how I could help.

Thanks for assisting, Jake.

@TValesky, I'm sorry to hear that you couldn't access your Nest Thermostat on the Nest App. Please make sure that you're logged in with the same email address associated with your thermostat. If so, try checking for other available structures where your thermostat might be connected. Follow the steps on this page.

Please let me know if that helps.


Best regards,
Mark

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake