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I need support to unlock my Nest thermostat.

ramiyoussef
Community Member

Hi,

I need support to unlock my Nest thermostat. I forgot my PIN. I also switched internet providers, so not able to access the Thermostat from my app. I read a previous thread and able to connect the nest to my computer through USB. What is the next step to unlock. Appreciate your help.

Regards

 

16 REPLIES 16

davidking
Gold Product Expert
Gold Product Expert
Let's try these steps:
  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

Volunteer since 2011, Product Experts are not Google employees.

Thank you for the quick response.

Yes, I'm able to see technicalinfo.PLIST file. Can you please let me know the next steps.

Regards

To protect your privacy, we can't share the next steps publicly here in the community. I've already shared this with the Google Nest community team, who can assist further.


Volunteer since 2011, Product Experts are not Google employees.

Thank you,

I'm not familiar with how this works. Would the Google Nest community team send me an email for next steps? or how should I take this further? Thank you again for your help...

Regards

Usually, they'll reply here and let you know they're contacting you via the email address associated with your community profile.


Volunteer since 2011, Product Experts are not Google employees.

Got it. Thank you. Will await their response. Thanks again..

Regards

Did anyone contact you ?

Hi, I too have this same problem. I am able to connect to the PC but need to know the next steps

kp20
Community Member

Hi everyone - very similiar issue here. We have restarted our themorstat to factory settings and now unable to connect via app. We have tried everything suggested (wifi/personalhotspot/restarting device and heatlink...the list goes on...).  I'm able to see technicalinfo.PLIST file when connecting device to PC. Can you please let me know the next steps??

Merc247
Community Member

I have same issue. Pin won’t work and internet disconnected to the nest. I’ve plugged into computer and can see file.  What next ? Trooper75160@gmail.com

kp20
Community Member

I have contacted google support via Messenger and now we’re awaiting our replacement device

ramiyoussef
Community Member

Kp20, I don’t use Messenger, but will use it if that is the best way to contact support and resolve the issue. What is the Google support account you have contacted. Thank you for your help…

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Did you solve this problem?

Jake
Community Specialist
Community Specialist

Hey gmutlu,

 

I wanted to reach out, and see if you are having trouble with getting your device unlocked? Please let me know, as I would be happy to help you out.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake