01-06-2023 11:54 AM
There was an issue with ISP which now requires me to change the DNS for my thermostat to get online. All instructions I have say to click the wi-fi icon on the Nest app, but that icon only shows up if the thermostat is on-line, and I can't get it on-line because of the DNS issue. Is there anyway to change it on the thermostat itself?
01-06-2023 11:58 AM
There isn't a setting on the thermostat to change the DNS it uses. The thermostat gets that information directly from your router. You'd need to change the DNS settings on your router. You can also try resetting the Wifi connection on the thermostat. Follow step "9. Reset your thermostat's Wi-Fi connection" linked below.
01-06-2023 12:53 PM
my thermostat connects to the router - just not the internet. I've had to change the DNS on my computers and my telephones, Do you work for google/nest?
01-06-2023 01:04 PM - edited 01-06-2023 01:06 PM
No, I'm another user just like you. If you change the DNS settings on your router, it will change it for all your devices. Unlike your phone and computers, Nest Thermostat does not have a setting to change the DNS it uses.
01-06-2023 12:01 PM
Your Wifi router should be supplying DNS settings to your tstat. Change your wifi netrork and then change it back to get new network settings.
01-06-2023 07:37 PM - edited 01-06-2023 07:42 PM
The nest thermostat uses DHCP to obtain an IP address from the WiFi router serving your home. It does not need the DNS programmed manually since the WiFi router will handle the DNS. Devices on the local network have the WiFi router LAN address as the DNS address to use. Since the LAN of the network uses a non-register address I.e., 192.168.x.x, your WiFi router is the default gateway and the DNS source address. Your WiFi router should get the DNS from the ISP when it attaches to the ISP. If it does not, you need to configure the DNS in the WiFi router for the WAN side, and the DHCP server in the WiFi router will take care of the LAN side.
Ken, The AC Cooling Wizard
01-10-2023 10:20 AM
I wanted to stop by and see how I could help.
Thanks to everyone for sharing their thoughts and suggestions, @davidking, @kiltguy2112 and Ken.
@VegasDon, I also found an article that would help you update your Wi-Fi router and network settings. Please have a look at this article and let us know if you need more help.
01-13-2023 11:28 AM
It's us again. I'm bumping up this thread to ensure that everything is covered here. Were you able to read the information and check the links shared above? In case you have an update, you know where to find us.
I appreciate the help, Mark, Ken and davidking.
01-14-2023 01:57 PM
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.