04-25-2022 09:33 AM - edited 04-25-2022 09:34 AM
Is there a known issue with Heat Links?
Yesterday one of my two Heat Links completely gave up the ghost. No power LED and no 12V supply to the thermostat. It's in the process of being sorted (quite efficiently too - thanks Google), but I'm left wondering whether or not there is some sort of acknowledged fault with these devices.
I only have to look back over the last week's worth of threads here and there's a worrying amount of people in the same boat: a unit that is only two or three years old that is now completely dead.
I'm broadly pleased with the product (excepting the complete inability to control hot water functions via the Google Home app - WTF Google?), however I'm now worried about longevity if this is indeed a recurring fault.
No less than ten similar reports during the last week: -
https://www.googlenestcommunity.com/t5/Nest-Thermostats/H72-Heat-Link-Died/td-p/148670
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Error-h72/td-p/148583
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heat-Link-not-working-H72/td-p/148451
https://www.googlenestcommunity.com/t5/Nest-Thermostats/My-thermostat-is-off/td-p/148251
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heat-Link-Power-Failed/td-p/147799
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Faulty-Nest-3-Heat-Link/td-p/147754
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Faulty-Nest-heat-link/td-p/147736
https://www.googlenestcommunity.com/t5/Nest-Thermostats/HeatLink-dead/td-p/145837
https://www.googlenestcommunity.com/t5/Nest-Thermostats/Heat-link-stopped-working/td-p/144118
All seems a tad coincidental, or is this par for the course? 🤔
Answered! Go to the Recommended Answer.
04-26-2022 02:49 AM
Thanks for letting me know. To answer the questions, there is an ongoing issue with those, but the engineering team is working on identifying what's wrong with it and we're currently replacing those identified to be faulty, as for the number of reports, they're not constant. If there's nothing else to help with, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!
04-25-2022 11:26 AM
I agree there must be.. still awaiting a reply to my thread google…
04-26-2022 02:05 AM
Thanks for letting us know @bobpullen,
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
04-26-2022 02:12 AM - edited 04-26-2022 02:13 AM
@DragosC - thanks for responding.
My case has already been handled by support, but to answer your questions: -
My question was more about the frequency of these reports of late. You have to admit, it seems fairly suspicious for there to be so many in such a short period of time? Are there always this many reports of this particular failure?
04-26-2022 02:17 AM
Thanks for the details @bobpullen. If the case has been handled by the live support team already, then it's best keeping the conversation with them directly rather than the community forum. Do you need any help with anything else?
04-26-2022 02:34 AM
Other than a response to the questions below, no - I'm not in need of any further support 😉
Is there a known issue with Heat Links?
Are there always this many reports of this particular failure?
04-26-2022 02:49 AM
Thanks for letting me know. To answer the questions, there is an ongoing issue with those, but the engineering team is working on identifying what's wrong with it and we're currently replacing those identified to be faulty, as for the number of reports, they're not constant. If there's nothing else to help with, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!