10-26-2021 07:59 AM
Hi folks,
I have somehow lost the ability to remotely schedule my NEST using my iPhone. The App is on the phone but there's no longer ability to program the NEST remotely. I used to do this all the time and then one day last spring, it just disappeared (obviously something I did incorrectly!) Over the summer I didn't bother because the Ac was on all the time. I don't know what I did wrong, but it keeps telling me how to install the NEST (that's obviously already done) but then asks me to secure a code from the NEST but I can't seem to get it.
I just want to be able to program/schedule the NEST from my iPhone again.
Help!
Thank you!!
RFH
10-26-2021 12:46 PM
That’s what exactly happened to me. What that means is that your Wi-Fi connection is also lost. You can try to re-establish that and see if you are able to add the device to app (first you need to delete that thermostat from the app and then add back when Wi-Fi is restored). In my case none of that I could do and I noticed my firmware is also weird number 6.2.22 and Google won’t explain what is that. May be they pushed a pilot version and killed my unit. Check which firmware you have.
10-26-2021 06:26 PM
I am having issues with 6.2-22 as well. I can remotely connect to my Nest Thermostat E (have 3) through the app, but I can’t change the temp. These units are in a cabin and I am afraid the pipes will freeze. This is the only reference to 6.2-22 I have found online. Not sure what to do.
10-26-2021 08:28 PM
This why Sen. Warren wants break up Facebook and Google. These folks are irresponsible and needs to be put on guard thru consumer action.
12-08-2021 10:25 AM - edited 12-08-2021 10:30 AM
Google screwed up my device! I HATE THAT!
Also, the app is asking for the number which is NOT THERE on the device!
I am too old to keep reseting the device. Google has let me down bad!
My humbled request to Google Nest Please, please show STEP BY STEP insttructions how to recover the schedule. There is wild swing of temperatures! And is now below zero these days.
05-04-2022 09:32 AM
Yes googe screwed up my Nest in phone app as well. I can no longer see my 2 thermostats on phone. They need TRUE CUSTOMER SERVICE WITH LIVE HELP OVER THE PHONE!
05-25-2022 09:44 AM
10-20-2022 04:55 AM
Me too. Can't reconnect. The app keeps asking me for some number on my thermostats that do not exist. It's winter, and I want to reconnect both of my thermostats, but I cant reconnect.