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My 2 year old Nest Thermostat is not holding a charge

scavey01
Community Member

I have a 2 yr old nest thermostat that can not hold a charge. I have recharged it on a USB and it is already not powered enough to connect to Wifi 3 hours later.  How do I get a replacement battery or replacement unit

1 ACCEPTED SOLUTION

scavey01
Community Member

I went through all the checks and tested the c wire. Even charged it with the USB it turns out it is a faulty battery.  There is no replacement option for the battery so I have to replace the thermostat.  My old Honeywell lasted 20 years so I will go back to that brand and see if I can get more than 2.5 years out of their Smart Thermostat

View solution in original post

4 REPLIES 4

Ryana2020
Community Member

Hey. I have a nest thermostat that is having. Same issue. It’s actually the third time o have had this issue. Each time I go through hours of back and forth with “support” and then they finally admit it’s the unit itself.  I had a brand new nest thermostat that I plugged in and it works perfectly for the last few days.  So I know it is the unit.  NOT MY WIRING.  I am so frustrated with this thermostat ever since Google bought out NEST.  Hopefully you can get a replacement for free.  If not then I’d recommended changing to a device that works more than 2 years.  On another note, the nest that just died is one they sent me as a replacement on October of 2019 for the bad unit that I mentioned above.  So these things apparently go to crap after 2 years.  Hmmmm

Jake
Community Specialist
Community Specialist

Hey scavey01,

 

My apologies for the late response. I wanted to reach out and see if you are still in need of any help? Please let me know, as I would be more than happy to look into the issue further for you.

 

Best regards,

Jake

scavey01
Community Member

I went through all the checks and tested the c wire. Even charged it with the USB it turns out it is a faulty battery.  There is no replacement option for the battery so I have to replace the thermostat.  My old Honeywell lasted 20 years so I will go back to that brand and see if I can get more than 2.5 years out of their Smart Thermostat

View solution in original post

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

 

Have a great day. 

Garrett DS