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My Nest Renew is offline for 18 days

Jacmac
Community Member

HELP!!! Why did nest go offline??? I cannot use the app that’s on my iPhone. I must get up and go to the physical thermostat. Anybody else have this problem??? What can I do? 

1 Recommended Answer

listairee
Gold Product Expert
Gold Product Expert

Hello @Jacmac 

Thanks for reaching out. Are you referring to the Nest/Home app? Nest Renew is something different and should have nothing to do with you being able to control your thermostat. 

Your Wi-Fi network might have been disconnected. Did you just your Wi-Fi network recently? Here's a link to help you check and reconfigure your Wi-Fi on your thermostat.

Hope that helps! 

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6 REPLIES 6

RAP8068
Community Member

Google nest rush hour is throwing your stuff offline just like it does to  me and many others. Google products and services have severely degraded since 2020 and this last year has been awful. I hate interacting with the hey google technology. Her IQ has dropped by at least 100 points this year and should be getting better. "I don't know" is the only answer we ever get. I am currently looking for replacements for the google network that I have spent thousands of dollars on and many many hours, some of those spent yelling at the POS Google lady. @Jacmac @Google1 @ELong 

Jacmac
Community Member

Thanks for your honesty - glad I’m not the only one! 

listairee
Gold Product Expert
Gold Product Expert

Hello @Jacmac 

Thanks for reaching out. Are you referring to the Nest/Home app? Nest Renew is something different and should have nothing to do with you being able to control your thermostat. 

Your Wi-Fi network might have been disconnected. Did you just your Wi-Fi network recently? Here's a link to help you check and reconfigure your Wi-Fi on your thermostat.

Hope that helps! 

Jacmac
Community Member

Thanks a bunch for responding but there was no link attached to get my thermostat back on WiFi 

Jacmac
Community Member

Got the link and it was very helpful — YAYY, I’m back online. 

listairee
Gold Product Expert
Gold Product Expert

Hello @Jacmac,

I am glad that works out!